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We just bought a home in Nashville and the sellers purchased a home warranty through 2 10. Our AC just went out and after spending over 2 hours on the phone with them there is no repair in sight. It is over 90 degrees in Nashville and our house reaches 85 degrees inside. We have pets and an elderly and this is a health and safety issue. I explained this to a "manager" who explained it will take 3 5 business days for the "back office" to review this. It will also take a few days/weeks for the part to be delivered and then "some time" once the part is delivered for the AC tech to fit it in their schedule for repair.

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01.14.2007 | 34 Comments

In the beginning, the experience with the technicians has been very good. They came out to my house about four times. But the same thing kept happening over and over and I kept doing the same thing over and over again. The technician told me it’s a difficult process to go through to get certain things finished. It was hard to understand a lot of things about what he was saying but as it turned out, there was a part that needed to be ordered. It took four times before he finally ordered the part, but when they were ordering the part they sent somebody different to make sure it was that part that needed to be done.

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01.14.2007 | 16 Comments

The 2 10 rep said they had no idea and that the company had said that they take calls from Jacksonville. I was like, "Oh my God. Are you kidding me?We’re dying here. ” And the contractor was horrible. They were rude to us. Every time I would call and complain, we kept getting farther down on the list for getting serviced.